Flight Tracking & Operations

Thanks to the flight number you give at booking, we follow your real landing time through the Antalya Airport data feed. Whether the delay is short or long, the pickup re-times itself to the new landing time — you do not need to tell us separately. While you are at the baggage belt or in a long passport queue, your driver stays inside the terminal. If something unusual happens, our operations team contacts you on the details in your booking.

Flights often land 5–15 minutes early; our drivers stay near the terminal in anticipation of this. For landings 30 minutes or more ahead of schedule, the operations team urgently redirects the driver — so by the time you clear passport and luggage, the driver is in place. On very early landings (e.g. a full hour ahead), a short wait while the driver gets ready is possible; we keep it as short as we can and keep you posted by SMS / WhatsApp throughout.

Correct timing on an arrival transfer depends entirely on flight information; without your flight number we direct the driver according to the time on the booking, with no way to adjust for a delay or early landing. That risks waiting for you and mistiming for the driver. On the return leg from a hotel to the airport, the flight number is optional — sharing it still helps, since we can alert you if the flight is cancelled or rescheduled. You can also send your flight number to us via WhatsApp later.

Short stops — a quick grocery run, pharmacy, a coffee — are part of the standard service; flagging it to the driver upfront is enough and no extra fee applies. Longer stops (for example a sit-down restaurant break on the way) are usually possible too, but flagging them ahead matters for route planning and to avoid conflict with following bookings. For multi-stop trips or breaks beyond an hour, message us on WhatsApp and the operations team confirms suitability.

Because our pricing is distance-based, small detours within the same area (a passenger drop, a brief extension) usually do not produce an extra charge — coordinating directly with the driver is enough. Routes that significantly lengthen the total distance — for example switching from Antalya centre to Side or Alanya mid-trip — need a new distance calculation; the driver calls operations, the updated amount is shared, and your approval is taken. Route optimisations driven by traffic or road conditions are the driver's call, made purely to save time — no fare change for you.

The Antalya coast offers safe driving conditions year-round; seasonal heavy rain usually does little more than slow traffic. Even so, in exceptional cases — flood warnings, severe storms, official road closures — we put safety above the fare: our operations team reaches you at the earliest stage and presents three options — (1) reschedule to a safer time, (2) take an alternative route, or (3) cancel with a full refund if pre-paid. We never take this decision without informing you first.