Cancellation & Changes

To cancel, send your booking number to our WhatsApp line or email address; our operations team confirms within minutes. For standard "pay-on-arrival" bookings nothing has been charged, so cancellation technically does not require any refund — knowing that you will not show up is enough. Corporate customers who pre-paid by bank transfer follow the refund flow described in the next question. For cancellations inside the 2-hour window please notify us as early as possible so we can avoid sending the vehicle out unnecessarily.

The refund flow only applies to customers who paid in advance by bank transfer. Once the cancellation is confirmed, our finance team initiates the transfer and notifies you when it leaves our account. The refund is sent to the same IBAN by bank transfer; if you need an alternative method, our operations team will be in touch to coordinate.

Just send the new date/time/passenger count together with your booking number via WhatsApp or email; our operations team reallocates the vehicle and sends an updated confirmation. For small slippages in time (e.g. a flight gate change) you usually do not even need to notify us — we track the flight live and adjust automatically. For larger passenger-count increases we may switch to a higher vehicle class; the price difference is shared with you in advance.

Flight cancellations are outside your control, and we are prepared for them on the operations side. If the airline cancels, our flight-tracking system flags it within minutes; our operations team suspends the transfer and contacts you. If you have rebooked onto a new flight, just share the new flight number — we move the same booking onto the new time, with no rebooking or new payment needed.

If the passenger count drops, the booking and price stay the same — a premium minivan class is already comfortable for smaller groups. If the count grows, or if luggage volume pushes the limit, our operations team recommends a larger vehicle; for a premium minivan → premium minibus upgrade you only pay the class difference, never a separate fee. To add special equipment such as a wheelchair, golf set or pet, mention it during the change request and we adjust the vehicle accordingly.

We run our operations with backup vehicles and drivers, so an in-house cancellation is exceptionally rare — but it is not impossible. Should it happen, our operations team reaches you immediately with three options: (1) a backup vehicle from our fleet at the same time, (2) a same-standard transfer coordinated with a partner operator, or (3) a full refund within 3–5 business days if you pre-paid. Whichever option you choose, we do not compromise on service quality — a class upgrade is applied if needed.