Can the pickup be at a point other than the hotel reception?

The default assumption is the hotel reception, but we work flexibly — especially for villa, boutique-hotel or holiday-village stays where a different pickup point is often more practical. You can write the alternative location in the "pickup point" field at booking or share a live location / Google Maps link via WhatsApp afterwards. The pickup point is clearly forwarded to the driver, and the driver also sends you a confirmation message about 30 minutes before the transfer.