How can I cancel my booking free of charge?

To cancel, send your booking number to our WhatsApp line or email address; our operations team confirms within minutes. For standard "pay-on-arrival" bookings nothing has been charged, so cancellation technically does not require any refund — knowing that you will not show up is enough. Corporate customers who pre-paid by bank transfer follow the refund flow described in the next question. For cancellations inside the 2-hour window please notify us as early as possible so we can avoid sending the vehicle out unnecessarily.