What if you cancel the transfer from your side?

We run our operations with backup vehicles and drivers, so an in-house cancellation is exceptionally rare — but it is not impossible. Should it happen, our operations team reaches you immediately with three options: (1) a backup vehicle from our fleet at the same time, (2) a same-standard transfer coordinated with a partner operator, or (3) a full refund within 3–5 business days if you pre-paid. Whichever option you choose, we do not compromise on service quality — a class upgrade is applied if needed.